Privacy policy

INTRODUCTION

Shenzhen Jienuo Trading Co., Ltd. (operating as mirocozy) is committed to safeguarding your personal privacy as we offer high-quality retail goods. This Privacy Policy outlines how we collect, process and protect your personal data, and our practices align with international privacy regulations such as GDPR and CCPA.

CATEGORIES OF DATA COLLECTED

We collect data openly to ensure you enjoy a seamless online shopping journey. The information we gather includes the following categories:

Identification Data: Full name, email address, phone number, shipping address and billing address. These details are necessary to complete your orders and confirm deliveries.
Financial Information: Payment details are processed through PCI-certified payment channels with encryption. We adopt secure tokenization technology and will not store complete original credit card sensitive data on our servers.
Transactional History: Your order records, return applications and product preference logs.
Technical Data: Automatically collected data including device ID, IP address and browser information, used to keep our website running steadily.
Communication Records: Chat content and support tickets when you contact our customer service team for inquiries.

PURPOSE OF DATA PROCESSING

We use your personal information to provide trustworthy customer services:

Order Fulfillment: Process payments, arrange delivery with logistics providers, and manage after-sales return and exchange applications.
Security Protection: Run anti-fraud systems to protect your transaction information and block unauthorized access.
Service Optimization: Analyze anonymized browsing habits to improve website features and adjust our product lineup.

COOKIE IMPLEMENTATION

Our cookie configuration respects your privacy preferences:

Essential Cookies: Indispensable for maintaining user sessions and retaining shopping cart information.
Preference Cookies: Store your preferred language and regional settings.
Analytical Cookies: Collect aggregated usage statistics to optimize website layout and functions.
Marketing Cookies: Present customized promotional materials. This type of cookie will only be enabled after you grant consent.

SECURITY MEASURES & DATA RIGHTS

We apply enterprise-grade security protection, including TLS 1.3 encryption for all data transmission. Subject to relevant local laws, you may exercise your rights to access, amend, restrict data processing or delete your personal information. Please send your request to our compliance team via service@mirocozy.com. We strive to respond to valid privacy requests within 5 business days.

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