Refund policy

Order Cancellation

You are allowed to cancel your mirocozy order and get a complete refund without any service charges before your order starts processing or leaves our warehouse. Once your parcel has been shipped out from our warehouse, cancellation requests will no longer be available.

Return Eligibility, Timeframe & Return Process

We support returns for all cosmetic and skincare items sold on mirocozy. All return applications need to be submitted within 30 calendar days after you receive your package.

Step-by-step Return Instructions

Submit your return request via email to our support inbox service@mirocozy.com, and attach your valid purchase receipt for verification. Await our team’s response, which will include our official assigned return warehouse address. Pack your products securely and send them to the address provided.

Important reminder: Do not ship returned goods directly to our product suppliers. Only use the return address shared by our customer support staff.

Return Requirements

Full-sized main products must stay sealed, unused and unopened to qualify for returns. If the factory seal on full-size products is damaged, your return request will be denied. Complimentary miniatures and sample goods may be opened for trial. Trying out samples will not affect your return qualification for unopened full-size items. Products should be returned with original packaging kept intact, without scratches, stains or physical damage.

Non-Returnable Items

For hygiene and safety considerations, liquid makeup, cream skincare, facial masks and lip gloss cannot be returned once the factory seal on full-size packaging has been opened.

Return Shipping Policy

Customer-requested returns (change of mind): The purchaser is responsible for return shipping fees. A single shipping cost applies to each return package. Qualified returns incur no restocking fees.

Returns caused by our mistakes (damaged products, defective goods or wrong items delivered): We will cover all return delivery expenses.

Refund Process

Once we receive and examine your returned package, you will get a confirmation notice. Our team will finish inspection and decide whether to approve or decline your refund within 3 business days. Upon approval, the refund will be sent back to your original payment account (credit card, PayPal, etc.). The actual time for funds to show in your account depends on your payment provider’s processing timeline, usually 3–10 business days. Customs duties and import taxes are non-refundable.

Delayed or Missing Refunds

If your refund is approved but funds have not arrived: Check your account balance first. Reach out to your bank or payment provider to verify the transfer status. You may also email our support team at service@mirocozy.com, and we will help trace your refund record.

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