Terms of service

Welcome to mirocozy

We are dedicated to bringing you premium merchandise and attentive customer assistance. This service policy defines our operational guidelines to deliver a transparent and reliable shopping experience.

Product Availability & Inventory

Our product collections are carefully curated. Given high customer demand, some items may run out of stock after you place an order. If this occurs, our team will reach out to you within 3 business days with these available options:

Priority shipment when the item is restocked
Immediate full refund to your original payment method
Store credit that can be applied toward your upcoming purchases

Pricing Accuracy & Price Revisions

All product prices are displayed in USD. We take great care to ensure price information stays correct, yet typographical errors can occasionally happen. In cases of significant pricing mistakes (such as a $300 item mistakenly listed for $30), we reserve the right to cancel your order. We will notify you about the cancellation within 48 hours, process a full refund, and apologize for any inconvenience caused.

Order Processing & Shipping Terms

Every order undergoes a careful pre-shipment inspection. Standard processing takes 1–3 business days. During peak promotional periods, processing may extend to 2–3 additional business days. Once dispatched, domestic shipping usually takes 7–10 business days, while international shipments take 7–15 business days. Tracking information will be sent to your email once your package leaves our warehouse.

Returns & Quality Guarantee

We accept return requests within 30 calendar days after package delivery. Returned goods must be unused, kept in their original packaging and include all included accessories. After receiving your returned parcel, please allow up to 10 business days for our team to finish quality inspection and process your refund, store credit or exchange request.

Customer Support & Communication

Our support email address is service@mirocozy.com. We aim to reply to all incoming emails within 2 business days. Response times may be extended to 4 business days during major sales campaigns. For time-sensitive inquiries, please put your order number in the email subject line to help us process your request faster.

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