FAQ

1. How long does it take to process my order?

Standard order processing takes 1–3 business days after payment confirmation. During peak sales events, processing may require an additional 2–3 business days for product inspection and packaging. Order processing time is separate from delivery transit time.

2. What are the estimated delivery times after shipment?

Domestic/Primary Markets: 5–10 business days after dispatch
International Orders: 5–14 business days after dispatch

Delivery times are estimates only. Delays may occur due to courier disruptions, severe weather or holiday volume spikes.

3. Where can I find my tracking number?

Once your package leaves our warehouse, we will send a shipping confirmation email with your tracking ID. If you do not receive this email, please check your spam folder or contact service@mirocozy.com with your order number.

4. Who pays customs duties and import taxes for international shipments?

All customs duties, import taxes and related fees are the responsibility of the recipient. These charges are not included in your order total or shipping cost. Customs fees are non-refundable. We suggest verifying local import rules before checkout.

5. What is your return policy?

We accept return requests within 30 calendar days after package delivery. Items must be unused, in original packaging with all original accessories included. Once we receive and inspect your returned goods, please allow up to 10 business days to complete your refund, store credit or exchange.

6. When will I receive my refund after you receive my returned item?

After successful inspection of your returned package, refunds will be initiated within 10 business days. The time for funds to reflect in your account depends on your payment provider and bank processing speed.

7. What payment methods do you accept?

We accept Visa, Mastercard and PayPal at checkout. Visit our Payment Methods page for full details.

8. How can I reach customer support?

You can email our support team at service@mirocozy.com. We aim to reply within 2 business days. Response times may extend to 4 business days during large promotion periods. Please add your order number to the email subject for faster help.

9. What if my ordered item becomes out of stock?

If your item runs out of stock after ordering, we will contact you within 3 business days and offer three options: wait for restock shipment, full refund to original payment method, or store credit for future purchases.

10. How do I submit privacy data requests?

You may submit requests to access, edit or delete your personal data via service@mirocozy.com. We will respond to valid privacy requests within 5 business days.

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